Discover more in our FAQ
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Support hours: Monday-Friday, 9am-5pm
How long will it take to order my kit?
How long will it take to order my kit?
Generally it takes 6 weeks from placing order to delivery (see our order process page). We also offer express order options at an additional cost. This sees lead times as fast as 2 weeks, depending on factory capacity. If it is a top-up order, the lead time decreases to 5 weeks.
Are there any additional costs for logos or embellishments?
Are there any additional costs for logos or embellishments?
Sublimated garments can have an infinite number of logos with no additional cost. Special embellishments such as embroideries will carry a minimal additional cost.
Where are you based and where you ship?
Where are you based and where you ship?
Our international team is based in Hong Kong. We ship to most countries in the world using international couriers such as DHL and Fedex.
What if I have a problem with my order?
What if I have a problem with my order?
We have a dedicated customer service and sales team who will sort out any issues that may arise. If there are any issues with your final product, check out our Refunds and Exchanges Policy.
Do I need to pay upfront?
Do I need to pay upfront?
We will begin manufacture of your custom garment once payment is received. 100% payment needed for orders less than $50,000HKD. Orders more than $50,000HKD require 50% deposit and require remaining 50% payment within 7 days of delivery.
Are there minimum quantities?
Are there minimum quantities?
Our minimum order quantity (MOQ) is generally 10 pieces, depending on product. We can still manufacture orders less than 10 pieces, but this will incur a surcharge, depending on how few items are ordered.
Can I order the same exact items again?
Can I order the same exact items again?
Yes, additional “top up” orders can be processed with a 5-week lead time. To ensure best pricing it is recommended that orders are instead consolidated.
How many designs can I see before making a choice?
How many designs can I see before making a choice?
Our design team will listen to your design brief and make a proposal, we will amend to your review comments and make a final proposal.
How do I set up our own club on-line shop which will allow players to order and pay for their own kit?
How do I set up our own club on-line shop which will allow players to order and pay for their own kit?
This will be provided by us after determining the business scope. For examples, check out our online stores that are already set up.
Why does another club get different prices than ours?
Why does another club get different prices than ours?
Clubs with contracts in place usually see more attractive prices than non-contract order prices. If you regularly buy kit and would like to put a contract in place, please get in touch with our sales team.
Do you provide samples?
Do you provide samples?
Yes, we can provide customised samples at a cost. If you’d instead like one of our sales team to bring in some stock samples for you to view freely, please let us know.
Does the quotation include shipping?
Does the quotation include shipping?
Yes, quotation includes shipping. You can opt to wave a shipping cost if you’d like to physically pick up the kit from our warehouse in Kowloon Bay, Hong Kong.
How long have you been established?
How long have you been established?
We have been operating since 2003 and have supplied products to more than 40 countries.